Every plan includes a schedule showing what is included in the plan. When the funeral has been provided the plan amount will be withdrawn from Family Funerals Trust and paid to the nominated Funeral Director. If you wish to use a different Funeral Director to the one named in your plan paperwork you can cancel the plan and apply for a refund.
All of our Funeral Plans include Funeral Director’s services and fees (for the funeral to be conducted in normal working hours) and you may have chosen to add specified third party fees (for example crematorium fees, interment fees, church fees or gravedigger fees) or additional services such as limousines, floral tributes, order of service etc.
There may be extra charges for your representative to pay at the time of the funeral which can include, but are not limited to, headstone/memorial, grave purchase or embalming (if not already included in your plan). Should you move from the address stated in your Plan, additional fees may also apply.
If you change your address it is essential that you inform us without delay. You can download a Change of Address form from this website. You can email the completed form to firstname.lastname@example.org or you can post it to Family Funerals Trust Ltd, Ludlow House, Ludlow Road, Feltham TW13 7JF.
A notification of change of address must be in writing and signed by the funeral plan client or someone with Power of Attorney.We cannot accept notification by telephone.
If you move house and still want your funeral to go ahead as per your Funeral Plan, there may be additional charges for transportation and for a third party funeral director (depending on where you move to). If your Funeral Plan is for burial, the burial authority/local council may levy additional fees as you are no longer a resident of the borough.
If you wish your funeral to take place in a new location, near your new address, it may not be possible for originally nominated funeral director to provide your funeral.We may be able to nominate an alternative funeral director in the area of your new address. If that is not possible, we can cancel your Funeral Plan (at your request) and refund you what you have paid, less the (maximum £100.00) membership fee.
Your plan can be changed at any time.To do so simply contact us to discuss the changes you would like to make.We do not charge any administration fee for making changes to your plan. However, if the change you wish to make incurs an additional fee this will be charged at the current rate.
Should you wish to make an additional payment to your plan this can also be done by contacting us.We do not make any charges for early payments.
You have the right to cancel your plan at any time and receive a refund equal to the amount you have paid less the membership fee (maximum £100.00) noted in your Funeral Plan.
You can download a Cancellation Form from this website.The Cancellation Form must be signed by the plan holder or someone with Power of Attorney.You can email the completed form to email@example.com or you can post it to Family Funerals Trust Ltd, Ludlow House, Ludlow Road, Feltham TW13 7J
Michelle’s background is in finance. Before joining us in 2012, she spent many years working for Barclays Bank including a specialised division which provided complex financing and advisory functions to international banks. She followed this with a major career change, moving to a start-up company where she was involved in every aspect of the business, from customer service to finance and distribution.
As well as managing the marketing and administration of our funeral plans, Michelle is also responsible for the daily accounting of The Trust, providing reporting for the Directors and the Custodian Trustees.
Penny has worked for Lodge Brothers as a Funeral Arranger for over 6 years before deciding to join the Funeral Planning Team.
Before working for Lodge Brothers, Penny had a varied career as a Norland nanny, Police Constable working the beat in London and as a teaching assistant working with vulnerable children.
She has a passion for helping people and for delivering great customer service.
Debbie has worked for Lodge Brothers as a Funeral Arranger before deciding to join the Funeral Planning Team.
Before working for Lodge Brothers, Debbie worked in training, the implementation of processes and compliance. She also brings to the team over 40 years of Customer Service experience.
All the monies paid to us are protected and are held in trust.The Family Funerals Pre-Planned Funerals Trust (“the Trust”) has been set up in accordance with the requirements of the Financial Services and Markets Act 2000 and it and the plan you purchase comply with the requirements of this Act.
The trust funds are held separately to the assets of Family Funerals Trust Limited and Trustees are appointed to manage the trust. Rathbone Trust Company Limited has been appointed as the Custodian Trustee.The Trustees have wide powers of investment in relation to the funds held in the Trust and to assist them the trust funds (excluding the membership fees) are managed by an independent fund manager.The membership fee will be paid by the Trustees to us to cover the administration and overhead expenses we incur in running the business for each plan.
Michael is the Finance Director of Lodge Brothers and a Trustee to Family Funerals Trust. He is a qualified chartered accountant with a wealth of experience. Prior to joining the family business Michael worked for PWC in London and Perth and then in various senior finance roles in industry.
George is a qualified accountant with 25 years’ experience working in Financial Services across a number of sectors. George worked for Marsh as a management accountant and Schroders in a number of roles including the Financial Controller of Schroder & Co and newly created private bank. Most recently George was Finance Director of Babson Capital Management. During the 10 years in the role managed assets increased from €2.5bn to €16.5bn. George is a trustee of the Family Funerals portfolios.
Cheryl is a trust practitioner, licensed accountant, taxation technician – and former European martial arts silver medallist! She is also a member of the following groups:
In addition, Cheryl sits on the advisory panel for STEP’s England & Wales Regional Committee, ensuring that fellow professionals are kept up to date with ever-changing legislation and she is Chair of STEP’s West of England Committee supporting grass root members.
Simon Grout is a Managing Director in FTI Consulting’s Global Insurance Services Practice based in London. Simon is an actuary by training, having qualified in 1991, and has over thirty years’ experience in the insurance industry here in the UK and also in the Nordic region and Middle East. In his spare time he enjoys trying to play golf, food and wine, and when allowed foreign travel.
Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth. Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.
Rathbone Trust Company is part of the Rathbone Group and has been providing corporate trustee services to a wide variety of clients for over 35 years. They are highly experienced in the duties of trusteeship to ensure proper recognition of all stakeholders’ interests and the safe custody of assets for the ultimate benefit of underlying beneficiaries.
You can download the following forms/information here:
If you have a complaint about Family Funerals Trust Limited please click here.
Financial Services Compensation Scheme (FSCS): If Family Funerals Trust Limited is unable to meet its liabilities, you (or your estate) may be entitled to compensation from the FSCS. More information on the FSCS can be found at www.fscs.org.uk.
How to report the death of a plan-holder
By telephone: Please call 020 3540 6660 (you can report a death 24 hours per day, 7 days per week).
Family Funerals Trust Limited (FFTL) Reg No. 2230971. Registered in England at Ludlow House, Ludlow Road, Feltham, Middlesex, TW13 7JF, United Kingdom.
Family Funerals Trust Limited (FFTL) is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 959370.
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